"This Is CX" is a discussion about all-things "customer experience", hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be done in a way that creates real value. We will share personal experiences and best practices, in our hope to make the world a little more customer-centric.
Charts
- 116Decreased by 34
Episódios recentes
Feb 25, 2021
Converge Customer Experience and Digital to Thrive in 2021 with Mazen Ghalayini
E62 • 30 mins
Sep 14, 2020
The Customer Success Equation: A Conversation with Gainsight CEO Nick Mehta
E61 • 36 mins
Aug 3, 2020
Getting Back to Growth: A Conversation with Salesforce's Tiffani Bova
E60 • 45 mins
May 1, 2020
Digital Metamorphosis: Rethinking How Organizations Work to Drive Digital and Customer Experience
E59 • 21 mins
Apr 15, 2020
Best Practices to Enable Work-from-Home Customer Service Professionals
E58 • 20 mins