Paul Hagen, Mike Manfredo

This Is CX

"This Is CX" is a discussion about all-things "customer experience", hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be done in a way that creates real value. We will share personal experiences and best practices, in our hope to make the world a little more customer-centric.

Listen on Apple Podcasts

Episódios recentes

Feb 25, 2021

Converge Customer Experience and Digital to Thrive in 2021 with Mazen Ghalayini

E62 • 30 mins

Sep 14, 2020

The Customer Success Equation: A Conversation with Gainsight CEO Nick Mehta

E61 • 36 mins

Aug 3, 2020

Getting Back to Growth: A Conversation with Salesforce's Tiffani Bova

E60 • 45 mins

May 1, 2020

Digital Metamorphosis: Rethinking How Organizations Work to Drive Digital and Customer Experience

E59 • 21 mins

Apr 15, 2020

Best Practices to Enable Work-from-Home Customer Service Professionals

E58 • 20 mins

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