Wöchentliche Einblicke helfen Führungskräften, Kundenperspektiven zu priorisieren. Jede Episode zeigt, wie echte Verbindungen in der Organisation gefördert werden können.
Customer Experience Without Competition: Rethinking CX in the Public Sector
S1 E6 • 16 mins • Jun 16, 2025
Charts
- 181Decreased by 41
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- 29Decreased by 9
Neueste Folgen
Jun 16, 2025
Customer Experience Without Competition: Rethinking CX in the Public Sector
S1 E6 • 16 mins
Jun 9, 2025
Who Owns the Customer? Why Leadership Needs to Stop Outsourcing CX
S1 E5 • 19 mins
Jun 2, 2025
The B2B CX Shift: Competing on Experience in 2025
S1 E4 • 17 mins
May 26, 2025
Klarna’s AI Curveball: When Speed Isn’t Service
S1 E3 • 18 mins
May 20, 2025
The Disney Blueprint for Customer Experience Excellence
S1 E2 • 8 mins
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