マキシン・シャピロとゲストたちが、従業員の満足度と卓越した顧客体験との重要なつながりを探求し、組織におけるポジティブな変化を促す様子をお楽しみください。
"Yes, and..." What It Really Sounds Like In CX (and why it works)
S2 E24 • 10 mins • Jul 30, 2025
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