The ECXO (European Customer Experience Organisation) seeks to bring together leaders and organisations, operating in Europe and beyond. The ambition is for these progress types to share knowledge, best practice, insights, stories and lessons with a view to raising the collective experience standards and develop the European approach for Customer Experience.In this podcast series we meet the founder, the ambassadors and the members of the ECXO. We hear their stories through CX and their views on the importance in recognising and celebrating the cultural difference of CX across Europe. Cover image by Nataliya Vaitkevich from Pexels
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最近のエピソード
May 7, 2024
ECXO - Experience the Difference - Nicolette Wuring - Cultivating the right environment for CX
S1 E10 • 29 mins
Apr 17, 2024
Experience the Difference - Irina Mostovaya - How to succeed with B2B CX
S1 E9 • 24 mins
Oct 31, 2023
ECXO - Experience the Difference - Measuring Emotional Drivers - Anne-Laure de Broissia
S1 E8 • 24 mins
Oct 31, 2023
ECXO - Experience the Difference - Danny Peters - The Power of Customer Journey
S1 E7 • 26 mins
Oct 31, 2023
ECXO - Experience the Difference - Agneiszka Sulicka-Faverey - The importance of clear job profiles in CX
S1 E6 • 16 mins