Designing Success: Designing the Blueprint for Modern CS, from Onboarding to Advocacy

Explora estrategias de éxito del cliente que impulsan el crecimiento y la retención. Únete a Rob mientras comparte ideas prácticas y tácticas del mundo real para mejorar tu negocio SaaS.

Episodios recientes

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May 13, 2025

Episode 7: Pre-renewal planning: what to do at 120, 90, 60 days

S1 E7 • 19 mins

Apr 25, 2025

Episode 6: CS + sales: a love / hate relationship

S1 E6 • 25 mins

Apr 24, 2025

Episode 5: What hiring managers really look for in a CSM

S1 E5 • 21 mins

Apr 7, 2025

Episode 4: Getting the executive sponsor back on board

S1 E4 • 23 mins

Apr 6, 2025

Episode 3: Building a CS team from scratch: where to start

S1 E3 • 20 mins