Descubra insights valiosos de líderes em experiência do cliente enquanto eles compartilham suas soluções e experiências únicas. Cada episódio oferece estratégias práticas para superar desafios.
Ep. 53: Proactive customer support through community building at Drift [Feat. Ben Gardner, VP of Customer Support at Drift]
S1 E53 • 31 mins • Jul 19, 2023
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Episódios recentes
Jul 19, 2023
Ep. 53: Proactive customer support through community building at Drift [Feat. Ben Gardner, VP of Customer Support at Drift]
S1 E53 • 31 mins
May 23, 2023
Ep. 52: Reducing reply times by over 90% at Deliverr [Feat. Justin Rezende, Head of Support at Shopify Logistics]
S1 E52 • 31 mins
May 9, 2023
Ep. 51: Turning Customer Support into a value centre [Feat. Thibaut Martin, CX Expert, ex-Head of CX at Otrium]
S1 E51 • 36 mins
Apr 19, 2023
Ep. 50: How CS excellence connects initiatives between departments at Miro [Feat. Svitlana Gaunt, CS Excellence Team Lead at Miro]
S1 E50 • 31 mins
Apr 4, 2023
Ep. 49: Levelling up player experience at Supercell [Feat. Tony Adams, Product Manager at Supercell]
S1 E49 • 29 mins
