<p>Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it! </p>
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Episódios recentes
Dec 4, 2024
The Future of QA: Why AI is a Game-Changer for Contact Center Quality in 2025
S1 E230 • 32 mins
Nov 20, 2024
Mastering Black Friday and Cyber Monday: Your Ultimate Contact Center Superbowl Playbook
S1 E229 • 17 mins
Oct 1, 2024
𝗕𝗶𝗴 𝗜𝗺𝗽𝗮𝗰𝘁, 𝗦𝗺𝗮𝗹𝗹 𝗕𝘂𝗱𝗴𝗲𝘁: 𝗔𝗜 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 𝗳𝗼𝗿 𝗦𝗠𝗕 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗲𝗿𝘀
S1 E228 • 28 mins
Sep 6, 2024
Unmasking False Hustle: Revolutionizing Customer Experience
S1 E227 • 30 mins
Aug 9, 2024
Calming Irate Customer Interactions: 5 Proven Techniques
S1 E226 • 25 mins