Thomas Laird

Advice from a Call Center Geek!

<p>Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!&nbsp;</p>

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Episódios recentes

Dec 4, 2024

The Future of QA: Why AI is a Game-Changer for Contact Center Quality in 2025

S1 E230 • 32 mins

Nov 20, 2024

Mastering Black Friday and Cyber Monday: Your Ultimate Contact Center Superbowl Playbook

S1 E229 • 17 mins

Oct 1, 2024

𝗕𝗶𝗴 𝗜𝗺𝗽𝗮𝗰𝘁, 𝗦𝗺𝗮𝗹𝗹 𝗕𝘂𝗱𝗴𝗲𝘁: 𝗔𝗜 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 𝗳𝗼𝗿 𝗦𝗠𝗕 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗲𝗿𝘀

S1 E228 • 28 mins

Sep 6, 2024

Unmasking False Hustle: Revolutionizing Customer Experience

S1 E227 • 30 mins

Aug 9, 2024

Calming Irate Customer Interactions: 5 Proven Techniques

S1 E226 • 25 mins

Idioma
Inglês
País
República Dominicana