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Contact Center Perspectives🎙️

Erforschen Sie Einblicke von Führungskräften in Contact Centern zu KI, Mitarbeiterbindung und dem Wandel von Kosten zu Wert. Schalten Sie ein für relevante Diskussionen unter Branchenkollegen.

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Episode 29 | How to Overcome the Challenge of Cultural Differences with Your BPO Partners

S2024 E29 • 25 mins • Dec 16, 2024

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Neueste Folgen

Dec 16, 2024

Episode 29 | How to Overcome the Challenge of Cultural Differences with Your BPO Partners

S2024 E29 • 25 mins

Dec 2, 2024

Episode 28 | Where Contact Centers Are Still Missing the Mark

S2024 E28 • 25 mins

Dec 2, 2024

Episode 27 | How to Align 69 Different Internal Entities to Achieve Great Customer Success

S2024 E27 • 30 mins

Nov 18, 2024

Episode 26 | The Whys and Hows of Reverse Engineering Customer Support

S2024 E26 • 30 mins

Nov 7, 2024

Episode 25 | Essential Insights on the Contact Center Nudging Strategy

S2024 E25 • 26 mins

Sprache
Englisch
Land
Kanada
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