Découvrez les idées des leaders des centres de contact sur l'IA, la rétention des agents et l'évolution du coût à la valeur. Écoutez des discussions pertinentes pour l'industrie.
Episode 29 | How to Overcome the Challenge of Cultural Differences with Your BPO Partners
S2024 E29 • 25 mins • Dec 16, 2024
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Épisodes récents
Dec 16, 2024
Episode 29 | How to Overcome the Challenge of Cultural Differences with Your BPO Partners
S2024 E29 • 25 mins
Dec 2, 2024
Episode 28 | Where Contact Centers Are Still Missing the Mark
S2024 E28 • 25 mins
Dec 2, 2024
Episode 27 | How to Align 69 Different Internal Entities to Achieve Great Customer Success
S2024 E27 • 30 mins
Nov 18, 2024
Episode 26 | The Whys and Hows of Reverse Engineering Customer Support
S2024 E26 • 30 mins
Nov 7, 2024
Episode 25 | Essential Insights on the Contact Center Nudging Strategy
S2024 E25 • 26 mins
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