Explore insights from contact center leaders on AI, agent retention, and shifting views from costs to value. Tune in for discussions that matter to industry peers.
Episode 36 | Marketing Ops, RevOps: What's VOC Ops?
S2024 E36 • 39 mins • Feb 20, 2025
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Feb 20, 2025
Episode 36 | Marketing Ops, RevOps: What's VOC Ops?
S2024 E36 • 39 mins
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Feb 9, 2025
Episode 34 | A New Vision and Evolution in Customer Experience
S2024 E34 • 29 mins
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Episode 33 | Chief Customer Officers: How to Get Out of Our Own Way to Be Growth Accelerators
S2024 E33 • 25 mins
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Jan 26, 2025
Episode 32 | Contact Center Leaders: Stop Celebrating False Conclusions
S2024 E32 • 32 mins
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Jan 20, 2025
Episode 31 | How to Rebalance Your Contact Center for Success
S2024 E31 • 26 mins
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