Explore insights from contact center leaders on AI, agent retention, and shifting views from costs to value. Tune in for discussions that matter to industry peers.
Episode 29 | How to Overcome the Challenge of Cultural Differences with Your BPO Partners
S2024 E29 • 25 mins • Dec 16, 2024
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Recent Episodes
Dec 16, 2024
Episode 29 | How to Overcome the Challenge of Cultural Differences with Your BPO Partners
S2024 E29 • 25 mins
Dec 2, 2024
Episode 28 | Where Contact Centers Are Still Missing the Mark
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Episode 27 | How to Align 69 Different Internal Entities to Achieve Great Customer Success
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Episode 26 | The Whys and Hows of Reverse Engineering Customer Support
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S2024 E25 • 26 mins
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