Institute Of Customer Experience Management (Ecole hôtelière de Lausanne)
Customer Experience Talks
Conoce a expertos en hospitalidad y servicio que impulsan la investigación sobre la experiencia del cliente para mejorar las prácticas de la industria y su éxito.
#S1E11: Stefan Kolle: To be able to deliver great experience at the touchpoint, the whole organization needs to have that customer centric outlook.
S1 E7 • 32 mins • Jul 15, 2021
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Episodios recientes
Jul 15, 2021
#S1E11: Stefan Kolle: To be able to deliver great experience at the touchpoint, the whole organization needs to have that customer centric outlook.
S1 E7 • 32 mins
Jul 8, 2021
#S1E10: Dr Nadzeya Kalbaska: The best Customer Experience for me is when you do not have high expectations and the company is over-exceeding them.
S1 E8 • 25 mins
Jul 1, 2021
#S1E9: Milton Pedraza: We need to inspire people - our associates, educate them, touch them emotionally, so that they can touch the customer emotionally.
S1 E9 • 27 mins
Jun 24, 2021
#S1E8: Dr Jason Sit: Customer Experience is about emotions, behaviour, that can take time to pay back.
S1 E8 • 29 mins
Jun 10, 2021
#S1E7: Colin Shaw: We look at the experience from four perspectives: rational, emotional, subconcious and psychological to understand what's customer motivation.
S1 E6 • 33 mins
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