Institute Of Customer Experience Management (Ecole hôtelière de Lausanne)
Customer Experience Talks
Découvrez des idées d'experts en hôtellerie et services, alors que cet institut explore l'expérience client pour améliorer les pratiques et le succès de l'industrie.
#S1E11: Stefan Kolle: To be able to deliver great experience at the touchpoint, the whole organization needs to have that customer centric outlook.
S1 E7 • 32 mins • Jul 15, 2021
Charts
- 184Decreased by 12
- 199Decreased by 31
- 184Decreased by 50
- 113Decreased by 18
- 122Decreased by 1
Épisodes récents

Jul 15, 2021
#S1E11: Stefan Kolle: To be able to deliver great experience at the touchpoint, the whole organization needs to have that customer centric outlook.
S1 E7 • 32 mins

Jul 8, 2021
#S1E10: Dr Nadzeya Kalbaska: The best Customer Experience for me is when you do not have high expectations and the company is over-exceeding them.
S1 E8 • 25 mins

Jul 1, 2021
#S1E9: Milton Pedraza: We need to inspire people - our associates, educate them, touch them emotionally, so that they can touch the customer emotionally.
S1 E9 • 27 mins

Jun 24, 2021
#S1E8: Dr Jason Sit: Customer Experience is about emotions, behaviour, that can take time to pay back.
S1 E8 • 29 mins

Jun 10, 2021
#S1E7: Colin Shaw: We look at the experience from four perspectives: rational, emotional, subconcious and psychological to understand what's customer motivation.
S1 E6 • 33 mins

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États-Unis
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