Randy Saunders

Cincom Contact Center Insights

Découvrez des stratégies et des techniques de service client efficaces utilisées par des organisations leaders pour créer des expériences exceptionnelles pour leurs clients.

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Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000

17 mins • Jul 14, 2008

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Épisodes récents

Jul 14, 2008

Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000

17 mins

Apr 14, 2008

Operation Impact: Addressing the daily struggles of the frontline manager

14 mins

Mar 6, 2008

Trent Fulcher speaks on Customer Experience and the Contact Center

7 mins

Dec 15, 2007

How to Hire Better Call Center Agents - Every Time!

20 mins

Nov 16, 2007

What to Measure When You’re an Analytical Newbie

8 mins

Langue
Anglais
Pays
Colombie
Catégories
Feed Host