OCX Cognition

The CX Iconoclast

Stanco dei metodi convenzionali di esperienza del cliente? Unisciti a Richard Owen mentre conversa con pensatori e leader diversi, condividendo nuove intuizioni per trasformare la CX in meglio.

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NPS Isn't Dead, But It’s on Life Support: The Future of B2B Customer Experience

28 mins • Mar 24, 2025

Episodi recenti

Mar 24, 2025

NPS Isn't Dead, But It’s on Life Support: The Future of B2B Customer Experience

28 mins

Mar 10, 2025

Marketing, AI, and the Power of Focus: Insights with Simon Lyons

34 mins

Feb 24, 2025

B2B CX Reimagined: Predictive Analytics and Account-Level Insights - with Richard Owen and Mauricio Duarte

36 mins

Feb 24, 2025

The Future of CX: AI, NPS, and the Power of Data - with Richard Owen and Mauricio Duarte

24 mins

Feb 10, 2025

What happened to Starbucks’ "third place" magic? With Joe Pine and Louis-Etienne Dubois

37 mins

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