Thomas Laird

Advice from a Call Center Geek!

Scopri con Tom Laird, CEO di un BPO, consigli su call center, assunzioni, tecnologia e cultura in un podcast settimanale ricco di spunti utili.

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The Future of Contact Center Outsourcing: What to Expect in 2025

S1 E231 • 22 mins • Dec 18, 2024

Episodi recenti

Dec 18, 2024

The Future of Contact Center Outsourcing: What to Expect in 2025

S1 E231 • 22 mins

Dec 4, 2024

The Future of QA: Why AI is a Game-Changer for Contact Center Quality in 2025

S1 E230 • 32 mins

Nov 20, 2024

Mastering Black Friday and Cyber Monday: Your Ultimate Contact Center Superbowl Playbook

S1 E229 • 17 mins

Oct 1, 2024

𝗕𝗶𝗴 𝗜𝗺𝗽𝗮𝗰𝘁, 𝗦𝗺𝗮𝗹𝗹 𝗕𝘂𝗱𝗴𝗲𝘁: 𝗔𝗜 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 𝗳𝗼𝗿 𝗦𝗠𝗕 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗲𝗿𝘀

S1 E228 • 28 mins

Sep 6, 2024

Unmasking False Hustle: Revolutionizing Customer Experience

S1 E227 • 30 mins

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Repubblica Dominicana