Join Tom Laird, CEO of a top BPO, as he shares insights on call center operations, hiring, tech, and culture in a lively weekly podcast packed with valuable tips.
Contact Center Coaching 2.0 -Turning QA Insights into Agent Coaching Gold
S1 E235 • 25 mins • Feb 5, 2025
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Recent Episodes
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Feb 5, 2025
Contact Center Coaching 2.0 -Turning QA Insights into Agent Coaching Gold
S1 E235 • 25 mins
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Jan 23, 2025
Beyond Words: Measuring AI Empathy Through Impact
S1 E234 • 19 mins
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Jan 13, 2025
Let's Get Real: The True Story of AI in CX & Your 2025 Game Plan
S1 E233 • 33 mins
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Dec 30, 2024
2025 Predictions for CX and the Contact Center Industry
S1 E232 • 27 mins
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Dec 18, 2024
The Future of Contact Center Outsourcing: What to Expect in 2025
S1 E231 • 22 mins
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