Thomas Laird

Advice from a Call Center Geek!

Join Tom Laird, CEO of a top BPO, as he shares insights on call center operations, hiring, tech, and culture in a lively weekly podcast packed with valuable tips.

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Contact Center Coaching 2.0 -Turning QA Insights into Agent Coaching Gold

S1 E235 • 25 mins • Feb 5, 2025

Recent Episodes

Feb 5, 2025

Contact Center Coaching 2.0 -Turning QA Insights into Agent Coaching Gold

S1 E235 • 25 mins

Jan 23, 2025

Beyond Words: Measuring AI Empathy Through Impact

S1 E234 • 19 mins

Jan 13, 2025

Let's Get Real: The True Story of AI in CX & Your 2025 Game Plan

S1 E233 • 33 mins

Dec 30, 2024

2025 Predictions for CX and the Contact Center Industry

S1 E232 • 27 mins

Dec 18, 2024

The Future of Contact Center Outsourcing: What to Expect in 2025

S1 E231 • 22 mins

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