Thomas Laird

Advice from a Call Center Geek!

Join Tom Laird, CEO of a top BPO, as he shares insights on call center operations, hiring, tech, and culture in a lively weekly podcast packed with valuable tips.

Listen on Apple Podcasts

Listen to This Before You Build or Buy an AI Auto QA Platform

S1 E240 • 26 mins • May 29, 2025

Recent Episodes

May 29, 2025

Listen to This Before You Build or Buy an AI Auto QA Platform

S1 E240 • 26 mins

Apr 17, 2025

2025 Geek Gauge CCaaS Rankings!

S1 E239 • 18 mins

Apr 3, 2025

What to Demand from Your 2025 Outsourcing Partner- Setting Up Your RFP

S1 E238 • 23 mins

Mar 26, 2025

The Survey Delusion: Why NPS and CSAT Are Failing Your Call Center

S1 E237 • 25 mins

Feb 24, 2025

Beyond AHT and SLA: How to Measure Success in AI-Powered Contact Centers

S1 E236 • 20 mins

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