C-Suiteのリーダーや顧客体験の専門家が、フロントラインスタッフを支援することで生産性が向上し、サービスの質が高まり、収益成長が促進される方法についての洞察を共有します。
Ep. 12: How to Invest in and Implement Technology With Your Frontline Teams in Mind (with Kevin Schatz)
S1 E13 • 29 mins • Sep 1, 2021
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最近のエピソード
Sep 1, 2021
Ep. 12: How to Invest in and Implement Technology With Your Frontline Teams in Mind (with Kevin Schatz)
S1 E13 • 29 mins
Aug 25, 2021
Ep. 11: The Value Your Contact Center Brings to Your Business (with Meagan Thai)
S1 E12 • 34 mins
Aug 18, 2021
Ep. 10: How to Build Confidence in Your Customer Experience Investments (with Justin Robbins)
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Aug 11, 2021
Ep. 9: How to Train Your Customer Service Managers & Set Team Priorities (with Brennan McEachran)
S1 E10 • 40 mins
Aug 4, 2021
Ep. 8: The Core Tenets of a Successful Customer Service Strategy (with Cheryl Helm)
S1 E9 • 37 mins
