Acompanhe Sam Stern a cada duas semanas, compartilhando padrões de grandes marcas e dicas práticas para melhorar as interações com os clientes.
Stop Treating Empathy & Emotional Intelligence Like Tactics
S1 E82 • 36 mins • May 15, 2025
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Episódios recentes

May 15, 2025
Stop Treating Empathy & Emotional Intelligence Like Tactics
S1 E82 • 36 mins

May 8, 2025
Preparing For Unexpected Disruption To Your Customer Experience
S1 E81 • 9 mins

May 1, 2025
Integrate AI Into CX The Right Way
S1 E80 • 30 mins

Apr 24, 2025
Harness Your Paranoia About CX Commitment
S1 E79 • 5 mins

Apr 17, 2025
Great Customer Experience Requires Great Employee Experience
S1 E78 • 30 mins