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Always On CX:EX

Sintonize nosso podcast para líderes de Contact Center e TI, onde compartilhamos estratégias práticas e insights para melhorar as experiências de clientes e agentes, garantindo operações suaves.

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22. The Brain Behind the Call: Call Automation, Teams Phone, and Intelligent Voice Agents with Sean Keegan (Microsoft)

S1 E22 • 31 mins • Jun 12, 2025

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Episódios recentes

Jun 12, 2025

22. The Brain Behind the Call: Call Automation, Teams Phone, and Intelligent Voice Agents with Sean Keegan (Microsoft)

S1 E22 • 31 mins

May 29, 2025

21. Teams Phone Extensibility and Unify—A New Era for Contact Center Integration

S1 E21 • 31 mins

Mar 27, 2025

20. UNIVERSITY CONTACT CENTERS AT SCALE — Keith Honaker on Evolving Tech, Microsoft Teams & Managing Multiple Departments

S1 E20 • 38 mins

Mar 13, 2025

19. The Growth of MultiCaaS: Brent Kelly on the Trend of UC and CCaaS Integrations

S1 E19 • 35 mins

Feb 27, 2025

18. Clarity in the CCaaS Jungle: 5 Steps to an Informed CCaaS Buying Decision

S1 E18 • 51 mins

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