Tune in to our podcast for Contact Center and IT leaders, where we share practical strategies and insights to boost customer and agent experiences while ensuring smooth operations.
22. The Brain Behind the Call: Call Automation, Teams Phone, and Intelligent Voice Agents with Sean Keegan (Microsoft)
S1 E22 • 31 mins • Jun 12, 2025
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Recent Episodes
Jun 12, 2025
22. The Brain Behind the Call: Call Automation, Teams Phone, and Intelligent Voice Agents with Sean Keegan (Microsoft)
S1 E22 • 31 mins
May 29, 2025
21. Teams Phone Extensibility and Unify—A New Era for Contact Center Integration
S1 E21 • 31 mins
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20. UNIVERSITY CONTACT CENTERS AT SCALE — Keith Honaker on Evolving Tech, Microsoft Teams & Managing Multiple Departments
S1 E20 • 38 mins
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S1 E19 • 35 mins
Feb 27, 2025
18. Clarity in the CCaaS Jungle: 5 Steps to an Informed CCaaS Buying Decision
S1 E18 • 51 mins
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