Dieser Podcast gibt Einblicke in Callcenter-Betrieb und effektive Schulungs- und Managementstrategien. Ideal für alle, die den Kundenservice verbessern wollen!
Coaching Is a Symptom of a Problem, Not a Solution to One.
20 mins • Feb 23, 2025
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Feb 23, 2025
Coaching Is a Symptom of a Problem, Not a Solution to One.
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Feb 12, 2025
Q and A Pt. 12 - Managing Protocols, Happy Agents, and Convincing C-Level Executives.
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Q and A Pt. 11 - Teaching Empathy, Authentic Tone, Rapport Management, and Accountability in Every Call.
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Questions and Answers Episode 11 (Teaching Empathy, Improvisation, Happy People, and Accountibility)
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How To Make Mediocre Agents Great Pt. 4 (A Formula That Guarantees Service Excellence)
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