Trey_Briggs

Call Center Confidential

This podcast offers innovative insights into call center operations, focusing on effective training and management strategies. Perfect for those committed to improving customer service!

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How to Make Mediocre Agents Great Pt. 5 (The Simple Magic of Word Choice and Phone Manners)

19 mins • May 14, 2025

Recent Episodes

May 14, 2025

How to Make Mediocre Agents Great Pt. 5 (The Simple Magic of Word Choice and Phone Manners)

19 mins

Apr 24, 2025

Study Shows AI Digital Channels in Decline.

14 mins

Apr 10, 2025

A Training Model Refresh for the Industry

18 mins

Mar 28, 2025

The Call Center Industry's Denial Dynamic

16 mins

Feb 23, 2025

Coaching Is a Symptom of a Problem, Not a Solution to One.

20 mins

Language
English
Country
United States
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