Trey_Briggs

Call Center Confidential

This podcast offers innovative insights into call center operations, focusing on effective training and management strategies. Perfect for those committed to improving customer service!

Listen on Apple Podcasts

Coaching Is a Symptom of a Problem, Not a Solution to One.

20 mins • Feb 23, 2025

Recent Episodes

Feb 23, 2025

Coaching Is a Symptom of a Problem, Not a Solution to One.

20 mins

Feb 12, 2025

Q and A Pt. 12 - Managing Protocols, Happy Agents, and Convincing C-Level Executives.

20 mins

Jan 17, 2025

Q and A Pt. 11 - Teaching Empathy, Authentic Tone, Rapport Management, and Accountability in Every Call.

18 mins

Dec 11, 2024

Questions and Answers Episode 11 (Teaching Empathy, Improvisation, Happy People, and Accountibility)

20 mins

Nov 7, 2024

How To Make Mediocre Agents Great Pt. 4 (A Formula That Guarantees Service Excellence)

20 mins

Language
English
Country
United States
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