This podcast offers innovative insights into call center operations, focusing on effective training and management strategies. Perfect for those committed to improving customer service!
Coaching Is a Symptom of a Problem, Not a Solution to One.
20 mins • Feb 23, 2025
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Recent Episodes
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Feb 23, 2025
Coaching Is a Symptom of a Problem, Not a Solution to One.
20 mins
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Feb 12, 2025
Q and A Pt. 12 - Managing Protocols, Happy Agents, and Convincing C-Level Executives.
20 mins
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Jan 17, 2025
Q and A Pt. 11 - Teaching Empathy, Authentic Tone, Rapport Management, and Accountability in Every Call.
18 mins
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Dec 11, 2024
Questions and Answers Episode 11 (Teaching Empathy, Improvisation, Happy People, and Accountibility)
20 mins
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Nov 7, 2024
How To Make Mediocre Agents Great Pt. 4 (A Formula That Guarantees Service Excellence)
20 mins
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