Este podcast comparte ideas sobre operaciones de centros de llamadas, enfocándose en estrategias de capacitación y gestión. Ideal para quienes buscan mejorar el servicio al cliente.
Coaching Is a Symptom of a Problem, Not a Solution to One.
20 mins • Feb 23, 2025
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Episodios recientes

Feb 23, 2025
Coaching Is a Symptom of a Problem, Not a Solution to One.
20 mins

Feb 12, 2025
Q and A Pt. 12 - Managing Protocols, Happy Agents, and Convincing C-Level Executives.
20 mins

Jan 17, 2025
Q and A Pt. 11 - Teaching Empathy, Authentic Tone, Rapport Management, and Accountability in Every Call.
18 mins

Dec 11, 2024
Questions and Answers Episode 11 (Teaching Empathy, Improvisation, Happy People, and Accountibility)
20 mins

Nov 7, 2024
How To Make Mediocre Agents Great Pt. 4 (A Formula That Guarantees Service Excellence)
20 mins

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