Trey_Briggs

Call Center Confidential

Este podcast comparte ideas sobre operaciones de centros de llamadas, enfocándose en estrategias de capacitación y gestión. Ideal para quienes buscan mejorar el servicio al cliente.

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Questions and Answers Episode 11 (Teaching Empathy, Improvisation, Happy People, and Accountibility)

20 mins • Dec 11, 2024

Episodios recientes

Dec 11, 2024

Questions and Answers Episode 11 (Teaching Empathy, Improvisation, Happy People, and Accountibility)

20 mins

Nov 7, 2024

How To Make Mediocre Agents Great Pt. 4 (A Formula That Guarantees Service Excellence)

20 mins

Oct 25, 2024

How To Make Mediocre Agents Great Pt. 3 (Misguided Narratives)

19 mins

Sep 21, 2024

How To Make Mediocre Agents Great Pt. 2 (Accountability)

17 mins

Aug 18, 2024

How to Make Mediocre Agents Great (Possibilities)

18 mins

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