Trey_Briggs

Call Center Confidential

Este podcast traz insights sobre operações de call center, focando em estratégias de treinamento e gestão. Ideal para quem busca aprimorar o atendimento ao cliente!

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Q and A Pt. 11 - Teaching Empathy, Authentic Tone, Rapport Management, and Accountability in Every Call.

18 mins • Jan 17, 2025

Episódios recentes

Jan 17, 2025

Q and A Pt. 11 - Teaching Empathy, Authentic Tone, Rapport Management, and Accountability in Every Call.

18 mins

Dec 11, 2024

Questions and Answers Episode 11 (Teaching Empathy, Improvisation, Happy People, and Accountibility)

20 mins

Nov 7, 2024

How To Make Mediocre Agents Great Pt. 4 (A Formula That Guarantees Service Excellence)

20 mins

Oct 25, 2024

How To Make Mediocre Agents Great Pt. 3 (Misguided Narratives)

19 mins

Sep 21, 2024

How To Make Mediocre Agents Great Pt. 2 (Accountability)

17 mins

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