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EP006: Pawan Deshpande, Product at Galileo. Critical Customer Care Framework; a simple methodology for customer success.
E6 • 37 mins • Feb 6, 2025
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Episodios recientes
Feb 6, 2025
EP006: Pawan Deshpande, Product at Galileo. Critical Customer Care Framework; a simple methodology for customer success.
E6 • 37 mins
Jan 30, 2025
EP005: Kate Peter, CCO of Payscale. Why was customer success was one of the "most quit" jobs of 2024? Automation, AI, and the unbundling of customer success.
E5 • 37 mins
Jan 23, 2025
EP004: Peter Harris, COO of Pipedrive; from audit to SaaS operator; navigating sales and success in a PLG world.
E4 • 54 mins
Jan 21, 2025
EP003: Bonus Episode - Knowing and mastering your retention metrics
E3 • 16 mins
Jan 16, 2025
EP002: Toya Del Valle, CCO of Cornerstone; Go for it, saying "Yes" to leadership (and "No" to SSO); how to operationalize customer centricity
E2 • 45 mins
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