Engaging discussions focused on business strategies, AI innovations, and achieving customer satisfaction. Join us for insights that drive success in today's landscape.
EP011: Revenue-impacting, customer feedback at scale. Tales from the woman who ran voice of customer for The Home Depot.
E10 • 40 mins • Mar 20, 2025
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Recent Episodes

Mar 20, 2025
EP011: Revenue-impacting, customer feedback at scale. Tales from the woman who ran voice of customer for The Home Depot.
E10 • 40 mins

Mar 12, 2025
EP009: Unpacking Smart Brevity - 23 minutes that will make you a better communicator.
E9 • 24 mins

Feb 20, 2025
EP008: CJ Gustafson, CFO PartsTech and author at mostlymetrics.com. Public/private SaaS valuations; how CFOs are thinking about GTM and customer success.
E8 • 45 mins

Feb 13, 2025
EP007: Nikki Bishop, VP Marketing & Experience at Emerson; When customer success is the difference between life and death.
E7 • 45 mins

Feb 6, 2025
EP006: Pawan Deshpande, Product at Galileo. Critical Customer Care Framework; a simple methodology for customer success.
E6 • 37 mins

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