Esplora l'esperienza del cliente e le performance dei canali con i leader del settore. Ogni episodio offre spunti pratici per migliorare i percorsi dei clienti e guidare il successo.
Series 7, Episode 13: CX Global Insights 2025: A sneak peek into Ipsos’ new global benchmark of Customer Experience.
41 mins • May 8, 2025
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Episodi recenti

May 8, 2025
Series 7, Episode 13: CX Global Insights 2025: A sneak peek into Ipsos’ new global benchmark of Customer Experience.
41 mins

Apr 3, 2025
Series 7, Episode 12: Flying through turbulent times. Lessons from Air New Zealand and Ipsos’ Gold Award winning CX programme.
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Season 7, Episode 11: Demystifying Mystery Shopping
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