Ipsos

Ipsos' Customer Perspective

Explore a experiência do cliente e o desempenho dos canais com líderes da indústria. Cada episódio oferece insights acionáveis para aprimorar as jornadas dos clientes e impulsionar o sucesso.

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Series 7, Episode 13: CX Global Insights 2025: A sneak peek into Ipsos’ new global benchmark of Customer Experience.

41 mins • May 8, 2025

Episódios recentes

May 8, 2025

Series 7, Episode 13: CX Global Insights 2025: A sneak peek into Ipsos’ new global benchmark of Customer Experience.

41 mins

Apr 3, 2025

Series 7, Episode 12: Flying through turbulent times. Lessons from Air New Zealand and Ipsos’ Gold Award winning CX programme.

34 mins

Mar 5, 2025

Season 7, Episode 11: Demystifying Mystery Shopping

25 mins

Feb 6, 2025

Season 7, Episode 10: Shifting Gears - CX Transformation at Volkswagen Group UK

36 mins

Jan 8, 2025

Season 7, Episode 9: The Employee Customer Ripple Effect

30 mins

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