Dr. Joseph A. Michelli
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
ジョセフ・ミチェリ博士と一緒に、スターバックスやリッツ・カールトンなどのトップブランドからの洞察を共有し、すべてのスタッフが意味のある顧客体験を創造する手助けをします。
Reimagining Empowerment: How Amazon One Medical Designs for Employees AND Customers
E615 • 5 mins • May 15, 2025
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最近のエピソード
May 15, 2025
Reimagining Empowerment: How Amazon One Medical Designs for Employees AND Customers
E615 • 5 mins
May 8, 2025
Why Amazon One Medical Shows Us That All Business Is Personal
E614 • 4 mins
May 1, 2025
Designing for Moments That Matter: What Amazon One Medical Teaches Us About Human-Centered Design
E613 • 5 mins
Apr 24, 2025
When Things Go Wrong: Winning Customer Loyalty Through Service Recovery
S17 E589 • 4 mins
Apr 17, 2025
Tax Day: A Day of Deadlines, Integrity, and Growth
S7 E588 • 4 mins
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