Dr. Joseph A. Michelli

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Rejoignez Joseph Michelli, Ph.D., pour découvrir des idées de marques comme Starbucks et Ritz-Carlton, et aider le personnel à créer des expériences clients mémorables.

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Reimagining Empowerment: How Amazon One Medical Designs for Employees AND Customers

E615 • 5 mins • May 15, 2025

Épisodes récents

May 15, 2025

Reimagining Empowerment: How Amazon One Medical Designs for Employees AND Customers

E615 • 5 mins

May 8, 2025

Why Amazon One Medical Shows Us That All Business Is Personal

E614 • 4 mins

May 1, 2025

Designing for Moments That Matter: What Amazon One Medical Teaches Us About Human-Centered Design

E613 • 5 mins

Apr 24, 2025

When Things Go Wrong: Winning Customer Loyalty Through Service Recovery

S17 E589 • 4 mins

Apr 17, 2025

Tax Day: A Day of Deadlines, Integrity, and Growth

S7 E588 • 4 mins

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