Dr. Joseph A. Michelli
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Rejoignez Joseph Michelli, Ph.D., pour découvrir des idées de marques comme Starbucks et Ritz-Carlton, et aider le personnel à créer des expériences clients mémorables.
Reimagining Empowerment: How Amazon One Medical Designs for Employees AND Customers
E615 • 5 mins • May 15, 2025
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Épisodes récents

May 15, 2025
Reimagining Empowerment: How Amazon One Medical Designs for Employees AND Customers
E615 • 5 mins

May 8, 2025
Why Amazon One Medical Shows Us That All Business Is Personal
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May 1, 2025
Designing for Moments That Matter: What Amazon One Medical Teaches Us About Human-Centered Design
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Apr 24, 2025
When Things Go Wrong: Winning Customer Loyalty Through Service Recovery
S17 E589 • 4 mins

Apr 17, 2025
Tax Day: A Day of Deadlines, Integrity, and Growth
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