Dr. Joseph A. Michelli
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Únete a Joseph Michelli, Ph.D., mientras comparte ideas de marcas líderes como Starbucks y Ritz-Carlton, ayudando a todos los niveles de personal a crear experiencias significativas para los clientes.
Reimagining Empowerment: How Amazon One Medical Designs for Employees AND Customers
E615 • 5 mins • May 15, 2025
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- 177NEW
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Episodios recientes
May 15, 2025
Reimagining Empowerment: How Amazon One Medical Designs for Employees AND Customers
E615 • 5 mins
May 8, 2025
Why Amazon One Medical Shows Us That All Business Is Personal
E614 • 4 mins
May 1, 2025
Designing for Moments That Matter: What Amazon One Medical Teaches Us About Human-Centered Design
E613 • 5 mins
Apr 24, 2025
When Things Go Wrong: Winning Customer Loyalty Through Service Recovery
S17 E589 • 4 mins
Apr 17, 2025
Tax Day: A Day of Deadlines, Integrity, and Growth
S7 E588 • 4 mins
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