Dr. Joseph A. Michelli

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Únete a Joseph Michelli, Ph.D., mientras comparte ideas de marcas líderes como Starbucks y Ritz-Carlton, ayudando a todos los niveles de personal a crear experiencias significativas para los clientes.

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The Role of Emotional Intelligence in Leadership

S17 E577 • 4 mins • Feb 6, 2025

Episodios recientes

Feb 6, 2025

The Role of Emotional Intelligence in Leadership

S17 E577 • 4 mins

Jan 30, 2025

Sustainable Growth: Balancing Expansion and Excellence

S17 E576 • 4 mins

Jan 23, 2025

The Loyalty Equation: How to Turn Transactions Into Advocacy

S17 E575 • 4 mins

Jan 16, 2025

The AI Advantage in Customer Experience: Balancing Automation and Empathy

S17 E574 • 4 mins

Jan 9, 2025

Customer Experience Predictions for 2025: Insights from the Field

S17 E573 • 6 mins

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