Dr. Joseph A. Michelli
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Únete a Joseph Michelli, Ph.D., mientras comparte ideas de marcas líderes como Starbucks y Ritz-Carlton, ayudando a todos los niveles de personal a crear experiencias significativas para los clientes.
The Role of Emotional Intelligence in Leadership
S17 E577 • 4 mins • Feb 6, 2025
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Episodios recientes
![](https://files.podcastos.com/shows/jvhqif/jpeg256-509d5de9.jpg)
Feb 6, 2025
The Role of Emotional Intelligence in Leadership
S17 E577 • 4 mins
![](https://files.podcastos.com/shows/jvhqif/jpeg256-509d5de9.jpg)
Jan 30, 2025
Sustainable Growth: Balancing Expansion and Excellence
S17 E576 • 4 mins
![](https://files.podcastos.com/shows/jvhqif/jpeg256-509d5de9.jpg)
Jan 23, 2025
The Loyalty Equation: How to Turn Transactions Into Advocacy
S17 E575 • 4 mins
![](https://files.podcastos.com/shows/jvhqif/jpeg256-509d5de9.jpg)
Jan 16, 2025
The AI Advantage in Customer Experience: Balancing Automation and Empathy
S17 E574 • 4 mins
![](https://files.podcastos.com/shows/jvhqif/jpeg256-509d5de9.jpg)
Jan 9, 2025
Customer Experience Predictions for 2025: Insights from the Field
S17 E573 • 6 mins
![](https://files.podcastos.com/shows/jvhqif/jpeg-647268da.jpg)
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