Dr. Joseph A. Michelli

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Join Joseph Michelli, Ph.D., as he shares insights from top brands like Starbucks and Ritz-Carlton, helping all levels of staff create meaningful customer experiences.

Listen on Apple Podcasts

Proactive Customer Service Strategies

S17 E602 • 4 mins • Aug 14, 2025

Recent Episodes

Aug 14, 2025

Proactive Customer Service Strategies

S17 E602 • 4 mins

Aug 7, 2025

Developing Emotional Intelligence as a Servant Leader

S17 E601 • 4 mins

Jul 31, 2025

Engaging Customers Through Personalization

S17 E600 • 4 mins

Jul 24, 2025

The Power of Storytelling in Customer Engagement

S17 E599 • 4 mins

Jul 17, 2025

Consistency Across Multi-Location Customer Service

S17 E598 • 4 mins

Language
English
Country
United States
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