Join Steven each month as he discusses the latest trends in customer experience, marketing, and tech. Enjoy insights from keynotes and expert interviews that inspire change.
CX Update #20: customer satisfaction at Airbnb, building empathy and more!
7 mins • Apr 26, 2024
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Recent Episodes
![](https://files.podcastos.com/shows/4ag62w/jpeg256-f90a9962.jpg)
Apr 26, 2024
CX Update #20: customer satisfaction at Airbnb, building empathy and more!
7 mins
![](https://files.podcastos.com/shows/4ag62w/jpeg256-f90a9962.jpg)
Jan 30, 2024
CX Update #18: Mental flexibility, Victoria’s Secret and many more!
6 mins
![](https://files.podcastos.com/shows/4ag62w/jpeg256-f90a9962.jpg)
Dec 7, 2023
CX TRENDS FOR 2024
21 mins
![](https://files.podcastos.com/shows/4ag62w/jpeg256-f90a9962.jpg)
Oct 27, 2023
CX Update #17: customer loyalty, effective empathy and many more!
9 mins
![](https://files.podcastos.com/shows/4ag62w/jpeg256-f90a9962.jpg)
Sep 29, 2023
CX Update #16: Personal AIssistants, frontline staff and many more!
8 mins
![](https://files.podcastos.com/shows/4ag62w/jpeg-4291231c.jpg)
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