Rob Markey, Bain & Company partner and customer experience expert

Customer Confidential: Untold Stories of Earned Growth

Unisciti a Rob Markey mentre condivide storie reali di fedeltà del cliente e crescita. Ascolta i leader del settore discutere strategie, esperienze e intuizioni che ispirano il cambiamento.

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Ep. 241: Abhii Parakh & Mike Estep | Flawless Over Flashy: Prudential's Unconventional Path to Customer Experience Leadership

39 mins • Dec 19, 2024

Episodi recenti

Dec 19, 2024

Ep. 241: Abhii Parakh & Mike Estep | Flawless Over Flashy: Prudential's Unconventional Path to Customer Experience Leadership

39 mins

Oct 31, 2024

Ep. 240: Caroline Lombardi | The Evolution of the Chief Customer Officer: From Scorekeeper to CEO Successor

25 mins

Oct 17, 2024

Ep. 239: Dan McCarthy | Food for Thought: How External Data Analysis Can Unlock Competitive Insights

29 mins

Sep 5, 2024

Ep. 238: Brian Higgins | Building AI Trust: Verizon’s Bold Bet on Deliberate Progress

42 mins

Aug 15, 2024

Ep. 237: Murli Buluswar | From Analytics to Outcomes: Creating Data-Driven Insights at Citi

49 mins

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