Rob Markey, Bain & Company partner and customer experience expert
Customer Confidential: Untold Stories of Earned Growth
Unisciti a Rob Markey mentre condivide storie reali di fedeltà del cliente e crescita. Ascolta i leader del settore discutere strategie, esperienze e intuizioni che ispirano il cambiamento.
Ep. 243: When an 8% Donor Base Funds a University: Unlocking Hidden Alumni Engagement Opportunities
35 mins • Feb 6, 2025
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Episodi recenti
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Feb 6, 2025
Ep. 243: When an 8% Donor Base Funds a University: Unlocking Hidden Alumni Engagement Opportunities
35 mins
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Jan 16, 2025
Ep. 242: The Black Box Fallacy: Why Wells Fargo Doesn't Trust an AI It Can't Explain
37 mins
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Dec 19, 2024
Ep. 241: Abhii Parakh & Mike Estep | Flawless Over Flashy: Prudential's Unconventional Path to Customer Experience Leadership
39 mins
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Oct 31, 2024
Ep. 240: Caroline Lombardi | The Evolution of the Chief Customer Officer: From Scorekeeper to CEO Successor
25 mins
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Oct 17, 2024
Ep. 239: Dan McCarthy | Food for Thought: How External Data Analysis Can Unlock Competitive Insights
29 mins
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