Rob Markey, Bain & Company partner and customer experience expert
Customer Confidential: Untold Stories of Earned Growth
Join Rob Markey as he shares real stories of customer loyalty and growth. Hear from industry leaders discussing strategies, experiences, and insights that inspire change.
Ep. 244: Eric Almquist | The Value Experience: Why Adding Elements of Value Adds Company Value
13 mins • Mar 6, 2025
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Recent Episodes

Mar 6, 2025
Ep. 244: Eric Almquist | The Value Experience: Why Adding Elements of Value Adds Company Value
13 mins

Feb 6, 2025
Ep. 243: When an 8% Donor Base Funds a University: Unlocking Hidden Alumni Engagement Opportunities
35 mins

Jan 16, 2025
Ep. 242: The Black Box Fallacy: Why Wells Fargo Doesn't Trust an AI It Can't Explain
37 mins

Dec 19, 2024
Ep. 241: Abhii Parakh & Mike Estep | Flawless Over Flashy: Prudential's Unconventional Path to Customer Experience Leadership
39 mins

Oct 31, 2024
Ep. 240: Caroline Lombardi | The Evolution of the Chief Customer Officer: From Scorekeeper to CEO Successor
25 mins

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