Rob Markey, Bain & Company partner and customer experience expert

Customer Confidential: Untold Stories of Earned Growth

Join Rob Markey as he shares real stories of customer loyalty and growth. Hear from industry leaders discussing strategies, experiences, and insights that inspire change.

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Ep. 248: Utibe Bassey | Restoring Power, Recharging Customer Experience

33 mins • Jun 12, 2025

Recent Episodes

Jun 12, 2025

Ep. 248: Utibe Bassey | Restoring Power, Recharging Customer Experience

33 mins

May 29, 2025

Ep. 247: Mari Cross | These B2B Customers Don’t Buy Features. They Buy Outcomes.

41 mins

May 15, 2025

Ep. 246: Deon Nicholas | A Glimpse of the AI Future—It’s Here Today

42 mins

May 1, 2025

Ep. 245: Eduardo Roma | When Effortless Digital Isn’t Enough: Competing on Customer Relationships

32 mins

Mar 6, 2025

Ep. 244: Eric Almquist | The Value Experience: Why Adding Elements of Value Adds Company Value

13 mins

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