Rob Markey, Bain & Company partner and customer experience expert

Customer Confidential: Untold Stories of Earned Growth

Join Rob Markey as he shares real stories of customer loyalty and growth. Hear from industry leaders discussing strategies, experiences, and insights that inspire change.

Listen on Apple Podcasts

Ep. 255: Jason Guardino and Karen San | How Turning 18 Can Break Your Relationship With Healthcare

21 mins • Aug 21, 2025

Recent Episodes

Aug 21, 2025

Ep. 255: Jason Guardino and Karen San | How Turning 18 Can Break Your Relationship With Healthcare

21 mins

Aug 14, 2025

Ep. 254: Gurdeep Pall | The Internet Side of the AI Battle: Why Walled Gardens Fail

15 mins

Aug 4, 2025

Ep. 253: Mathieu Staniulis & Séverine Clairet | Blinded by Pride: Inside a 125-Year-Old Co-Op’s Return to Customer-Centricity

25 mins

Jul 21, 2025

Ep. 252: Erin Wallace | The Data Doesn’t Care How Good You Think You Are

12 mins

Jul 17, 2025

Ep. 251: Mike Valanzola | Many Voices, No Shared Truth: How Dell Revitalized Its Customer Feedback System with Help from the CXRA

39 mins

Language
English
Country
United States
Feed Host
Request an Update
Updates may take a few minutes.