Rob Markey, Bain & Company partner and customer experience expert
Customer Confidential: Untold Stories of Earned Growth
Junte-se a Rob Markey enquanto ele compartilha histórias reais de lealdade do cliente e crescimento. Ouça líderes do setor discutindo estratégias, experiências e insights que inspiram mudanças.
Ep. 241: Abhii Parakh & Mike Estep | Flawless Over Flashy: Prudential's Unconventional Path to Customer Experience Leadership
39 mins • Dec 19, 2024
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Dec 19, 2024
Ep. 241: Abhii Parakh & Mike Estep | Flawless Over Flashy: Prudential's Unconventional Path to Customer Experience Leadership
39 mins
Oct 31, 2024
Ep. 240: Caroline Lombardi | The Evolution of the Chief Customer Officer: From Scorekeeper to CEO Successor
25 mins
Oct 17, 2024
Ep. 239: Dan McCarthy | Food for Thought: How External Data Analysis Can Unlock Competitive Insights
29 mins
Sep 5, 2024
Ep. 238: Brian Higgins | Building AI Trust: Verizon’s Bold Bet on Deliberate Progress
42 mins
Aug 15, 2024
Ep. 237: Murli Buluswar | From Analytics to Outcomes: Creating Data-Driven Insights at Citi
49 mins
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