Rob Markey, Bain & Company partner and customer experience expert

Customer Confidential: Untold Stories of Earned Growth

Únete a Rob Markey para escuchar historias reales sobre lealtad y crecimiento. Líderes de la industria comparten estrategias y experiencias que inspiran cambios.

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Ep. 244: Eric Almquist | The Value Experience: Why Adding Elements of Value Adds Company Value

13 mins • Mar 6, 2025

Episodios recientes

Mar 6, 2025

Ep. 244: Eric Almquist | The Value Experience: Why Adding Elements of Value Adds Company Value

13 mins

Feb 6, 2025

Ep. 243: When an 8% Donor Base Funds a University: Unlocking Hidden Alumni Engagement Opportunities

35 mins

Jan 16, 2025

Ep. 242: The Black Box Fallacy: Why Wells Fargo Doesn't Trust an AI It Can't Explain

37 mins

Dec 19, 2024

Ep. 241: Abhii Parakh & Mike Estep | Flawless Over Flashy: Prudential's Unconventional Path to Customer Experience Leadership

39 mins

Oct 31, 2024

Ep. 240: Caroline Lombardi | The Evolution of the Chief Customer Officer: From Scorekeeper to CEO Successor

25 mins

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