Rob Markey, Bain & Company partner and customer experience expert
Customer Confidential: Untold Stories of Earned Growth
Rejoignez Rob Markey pour des histoires authentiques sur la fidélité et la croissance des clients. Écoutez des leaders partager stratégies et idées inspirantes.
Ep. 243: When an 8% Donor Base Funds a University: Unlocking Hidden Alumni Engagement Opportunities
35 mins • Feb 6, 2025
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Épisodes récents
![](https://files.podcastos.com/shows/8xnszs/jpeg256-aec505bf.jpg)
Feb 6, 2025
Ep. 243: When an 8% Donor Base Funds a University: Unlocking Hidden Alumni Engagement Opportunities
35 mins
![](https://files.podcastos.com/shows/8xnszs/jpeg256-aec505bf.jpg)
Jan 16, 2025
Ep. 242: The Black Box Fallacy: Why Wells Fargo Doesn't Trust an AI It Can't Explain
37 mins
![](https://files.podcastos.com/shows/8xnszs/jpeg256-aec505bf.jpg)
Dec 19, 2024
Ep. 241: Abhii Parakh & Mike Estep | Flawless Over Flashy: Prudential's Unconventional Path to Customer Experience Leadership
39 mins
![](https://files.podcastos.com/shows/8xnszs/jpeg256-aec505bf.jpg)
Oct 31, 2024
Ep. 240: Caroline Lombardi | The Evolution of the Chief Customer Officer: From Scorekeeper to CEO Successor
25 mins
![](https://files.podcastos.com/shows/8xnszs/jpeg256-aec505bf.jpg)
Oct 17, 2024
Ep. 239: Dan McCarthy | Food for Thought: How External Data Analysis Can Unlock Competitive Insights
29 mins
![](https://files.podcastos.com/shows/8xnszs/jpeg-c171337a.jpg)
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