Charlotte Ward

Customer Support Leaders

Tune in to hear insights from customer support leaders who share their unique experiences and strategies. Perfect for current and aspiring CS professionals alike!

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277: Reducing Escalations Through Strategic Engineering Partnerships; with Robert Cabral

23 mins • Sep 6, 2024

Recent Episodes

Sep 6, 2024

277: Reducing Escalations Through Strategic Engineering Partnerships; with Robert Cabral

23 mins

Aug 30, 2024

From The Archives: 49: Hiring in Support with Alyssa Percell

7 mins

Aug 23, 2024

276: Mastering Incident Management - Part 4b of 6; with Kat Gaines

42 mins

Aug 16, 2024

From The Archives: 47: Hiring in Support with Kristina King

7 mins

Aug 2, 2024

From The Archives: 41: Careers in Support with Matt Dale

7 mins

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