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Experts of Experience

Explore customer experience strategies with Lauren Wood and top industry experts. Learn how AI and GPT are transforming customer satisfaction. Brought to you by Salesforce.

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Tech Obsession is Failing Citizens

E66 • 41 mins • Feb 5, 2025

Recent Episodes

Feb 5, 2025

Tech Obsession is Failing Citizens

E66 • 41 mins

Jan 29, 2025

You’re Overthinking Customer Service! (Luxury Hospitality Gets It Right)

E65 • 48 mins

Jan 22, 2025

Redefining Care: How Northwell Health Is Redefining Care For Both Patients & Providers

E64 • 43 mins

Jan 15, 2025

Why Customer Experience is Your Best Competitive Advantage

E63 • 50 mins

Jan 8, 2025

Return on Experience: The Secret Metric Every Business Needs to Know

E62 • 49 mins

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