The Contact Center Coach

The Contact Center Coach

Join Michael J. Tamer, a seasoned expert in customer contact, as he shares insights and strategies from his extensive experience, enhancing quality in service environments.

Listen on Apple Podcasts

Podcast 147-Six Types of Turnover Sabotaging Your Contact Center & How to Stop Them

25 mins • Jun 6, 2025

Recent Episodes

Jun 6, 2025

Podcast 147-Six Types of Turnover Sabotaging Your Contact Center & How to Stop Them

25 mins

Apr 15, 2025

Podcast 146-Stop Coaching Listening—Start Living It- The Real Path to Great Contact Center Leadership

19 mins

Mar 10, 2025

Podcast 145- Show Me The Money! Why ROI Is Everything in Your Contact Center.

21 mins

Feb 27, 2025

Podcast 144-Why Being a Giver Is the Secret Leadership Trait Contact Center Leaders Overlook

22 mins

Feb 10, 2025

Podcast 143-How AI Quality Unlocks Faster, Better, and Cheaper Contact Center Results—Recap Rundown

22 mins

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