The Contact Center Coach

The Contact Center Coach

Join Michael J. Tamer, a seasoned expert in customer contact, as he shares insights and strategies from his extensive experience, enhancing quality in service environments.

Listen on Apple Podcasts

Podcast 144-Why Being a Giver Is the Secret Leadership Trait Contact Center Leaders Overlook

22 mins • Feb 27, 2025

Recent Episodes

Feb 27, 2025

Podcast 144-Why Being a Giver Is the Secret Leadership Trait Contact Center Leaders Overlook

22 mins

Feb 10, 2025

Podcast 143-How AI Quality Unlocks Faster, Better, and Cheaper Contact Center Results—Recap Rundown

22 mins

Jan 29, 2025

Podcast 142- Everybody WIns- The New Reality of AI Quality Monitoring

26 mins

Jan 25, 2025

Podcast 141-Why AI Can’t Replace Human Judgement in Quality Monitoring – Or Can It_

23 mins

Jan 15, 2025

Podcast 140 Take Control- How You Can Stop Drifting and Lead Your Contact Center with Purpose

20 mins

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United States
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