Customer Success isn’t just about happy customers or renewal metrics—it’s about designing intentional growth that transforms retention, expansion, and advocacy into predictable revenue engines.

Join Rob, founder of GrowthPilot Consulting, as he unpacks the strategies, playbooks, and real-world systems powering today’s most effective Customer Success teams.

Each episode of Designing Success goes beyond buzzwords and best practices, digging deep into tactical insights and actionable frameworks that you can apply right away.

From strategic onboarding and proactive renewal planning, to aligning Sales and CS, defining scalable customer health metrics, and turning friction into momentum—Designing Success covers every critical moment in the customer journey.

Rob brings wit, nuance, and an unfiltered view of what it actually takes to scale Customer Success, combining practical wisdom with hard-won lessons from the front lines of SaaS.

Whether you’re a CS leader shaping your strategy, a seasoned CSM sharpening your skills, or a SaaS executive ready to unlock customer-led growth, this podcast delivers clarity, frameworks, and powerful conversations to get you there.

Because customer outcomes shouldn’t be left to chance—they should be intentionally designed.

Presented by GrowthPilot Consulting

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