Tune in for insightful discussions with global experts, offering practical tips to enhance your customer support and service strategies for better results.
Fred Gehrke - former VP of Support at Bolt. How to grow your support team from 20 to 200 in 7 months and help employees reach their full potential
E5 • 63 mins • May 18, 2022
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Recent Episodes
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May 18, 2022
Fred Gehrke - former VP of Support at Bolt. How to grow your support team from 20 to 200 in 7 months and help employees reach their full potential
E5 • 63 mins
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Feb 1, 2022
Jorma Laiapea - former Head of Customer Support at Wise - shares his experience in building customer support functions across multiple industries.
E4 • 43 mins
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Jan 31, 2022
Every support ticket is a product failure - Jorma Laiapea
3 mins
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Oct 7, 2021
Dana Hooshmand - former Head of Operations (retail) at Lyft
E3 • 45 mins
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Sep 23, 2021
David Griffith - Head of Support (Baltics) at Wolt
E2 • 44 mins
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