BPA Quality

Voice of the Customer

Explore genuine customer insights as they share their experiences with contact centers, highlighting what businesses get right and where they fall short in service.

Listen on Apple Podcasts

Episode 5 - Voice of the Customer with Tyson Goeltz Reasonable Expectations & Trust

S1 E5 • 16 mins • Nov 12, 2020

Recent Episodes

Nov 12, 2020

Episode 5 - Voice of the Customer with Tyson Goeltz Reasonable Expectations & Trust

S1 E5 • 16 mins

Nov 2, 2020

Episode 4 - Voice of the Customer with Aarthi Gonela - EMPATHY

S1 E4 • 22 mins

Sep 29, 2020

Episode 3 - Voice of the Customer with Freddy and Mary Martinez on Engaged Customer Experiences

S1 E3 • 20 mins

Sep 16, 2020

Episode 2 - Voice of the Customer & the Simple things when it comes to Customer Experience & Getting Loyal Customers with guest Chris Drury

S1 E2 • 29 mins

Sep 8, 2020

Inaugural Episode - Voice of the Customer with Henry Scalfo and the VALUE of Communication

S1 E1 • 17 mins

Language
English
Country
United States
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