Mark Slatin | The Agile Brand

The Delighted Customers Podcast with Mark Slatin

Tune in for valuable insights on leadership, change management, and customer experience. Hear expert advice and inspiring stories to make a real impact in your field.

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#149 The Heart of Service: A Blueprint for Human Centered AI in Customer Service

S3 E149 • 28 mins • Aug 21, 2025

Recent Episodes

Aug 21, 2025

#149 The Heart of Service: A Blueprint for Human Centered AI in Customer Service

S3 E149 • 28 mins

Aug 14, 2025

#148 Rethinking AI Strategy in Customer Experience

S3 E148 • 32 mins

Aug 7, 2025

#147 Five Shoes for Change: Mastering Leadership Through Rapid Transitions and Change Management

S3 E147 • 28 mins

Jul 31, 2025

#146 Balancing Agentic AI and Human Connection in the Contact Center

S3 E146 • 35 mins

Jul 24, 2025

#145 Beyond the Hard Sell: The Evolution of Loyalty in the Fitness Industry

S3 E145 • 35 mins

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