Join Adrian Swinscoe as he chats with top entrepreneurs and thought leaders, exploring insights on exceptional customer and employee experiences that drive success.
The majority of agents don't find AI useful in their daily work - Interview with Martin Teasdale and Ed Creasey
E529 • 53 mins • Jan 25, 2025
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Recent Episodes
Jan 25, 2025
The majority of agents don't find AI useful in their daily work - Interview with Martin Teasdale and Ed Creasey
E529 • 53 mins
Jan 17, 2025
We got everyone involved in support and made our customer support metrics public - Interview with Kenji Hayward of Front
E528 • 40 mins
Jan 7, 2025
Data ontology and rethinking customer support metrics - Interview with Marcel Barrera of serviceMob Inc
E527 • 65 mins
Dec 20, 2024
The impact of influencer marketing on customer experience - Interview with Daphne Robertson of #paid
E526 • 47 mins
Dec 13, 2024
An eight-step discovery process to help master the customer experience - Interview with Edwin Margulies of Nextiva
E525 • 70 mins
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