Adrian Swinscoe

Punk CX with Adrian Swinscoe

Join Adrian Swinscoe as he chats with top entrepreneurs and thought leaders, exploring insights on exceptional customer and employee experiences that drive success.

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The majority of agents don't find AI useful in their daily work - Interview with Martin Teasdale and Ed Creasey

E529 • 53 mins • Jan 25, 2025

Recent Episodes

Jan 25, 2025

The majority of agents don't find AI useful in their daily work - Interview with Martin Teasdale and Ed Creasey

E529 • 53 mins

Jan 17, 2025

We got everyone involved in support and made our customer support metrics public - Interview with Kenji Hayward of Front

E528 • 40 mins

Jan 7, 2025

Data ontology and rethinking customer support metrics - Interview with Marcel Barrera of serviceMob Inc

E527 • 65 mins

Dec 20, 2024

The impact of influencer marketing on customer experience - Interview with Daphne Robertson of #paid

E526 • 47 mins

Dec 13, 2024

An eight-step discovery process to help master the customer experience - Interview with Edwin Margulies of Nextiva

E525 • 70 mins

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