Dorris Consulting International

The CX Tipping Point®

Discover how enhancing customer experience can transform government services. This podcast shares insights and best practices to improve citizen and business interactions.

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EP 53 - Transforming the Journey for First-Time Filers: How the IRS is Elevating Customer Experience featuring Angela Render

S5 E53 • 38 mins • Jan 14, 2025

Recent Episodes

Jan 14, 2025

EP 53 - Transforming the Journey for First-Time Filers: How the IRS is Elevating Customer Experience featuring Angela Render

S5 E53 • 38 mins

Dec 3, 2024

EP 52 - 2024 Year in Review of Government Customer Experience featuring Dan Barrett, Lee Becker, Amanda Chavez, MaryAnn Monroe & Mary Schwarz

S4 E52 • 105 mins

Nov 12, 2024

EP 51 - Insights from Government Contact Center Leaders ft Meghan Daly, Nikki French, Simchah Suveyke-Bogin & Keith Thurston

S4 E51 • 63 mins

Oct 29, 2024

SPECIAL EDITION | EP 50 - Navigating the Presidential Transition

S4 E50 • 70 mins

Oct 15, 2024

EP 49 - Veggies for Vets featuring Dr. Isabel Kozak & Diana Gregory

S4 E49 • 40 mins

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