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Dialed In

Explore how AI is transforming consumer experiences and shaping the future of customer service. Join experts for insightful discussions on evolving CX trends.

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How BPOs and Contact Centers Are Adapting to AI

S2 E4 • 37 mins • Jul 11, 2024

Recent Episodes

Jul 11, 2024

How BPOs and Contact Centers Are Adapting to AI

S2 E4 • 37 mins

Jun 20, 2024

Love's Travel Stops: AI and the Art of Next-gen Service at Love's Travel Stops

S2 E3 • 36 mins

Jun 6, 2024

Why Speed Is The Secret Sauce For Customer Service | Jay Baer, Customer Experience Author & Expert

S2 E2 • 39 mins

May 16, 2024

The Role of Generative AI in Multi-Channel CX Strategies

S2 E1 • 38 mins

Dec 20, 2023

Partner at McKinsey, Eric Buesing | Reimagining Customer Service: A McKinsey Perspective

S1 E14 • 43 mins

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