Forrester

The CX Cast

Tune in weekly for insights from Forrester analysts as they explore customer experience management, share research findings, and discuss real-world challenges and solutions.

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425: Beyond Demographics – Transforming CX With Computer Vision, NLP, And Biometrics

34 mins • Oct 22, 2025

Recent Episodes

Oct 22, 2025

425: Beyond Demographics – Transforming CX With Computer Vision, NLP, And Biometrics

34 mins

Oct 14, 2025

424: Live At CX Summit APAC, 2025

41 mins

Oct 7, 2025

423: Culture Change — Messy, Meaningful, And Human

35 mins

Sep 30, 2025

422: Educating Future CX Pros

23 mins

Sep 23, 2025

421: Change Management In CX – Why It Fails And How To Fix It

30 mins

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