Forrester

The CX Cast

Tune in weekly for insights from Forrester analysts as they explore customer experience management, share research findings, and discuss real-world challenges and solutions.

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407: Why People Buy

25 mins • Jun 10, 2025

Recent Episodes

Jun 10, 2025

407: Why People Buy

25 mins

Jun 3, 2025

CX Cast Replay: Paying Employees For CX Is A Bad Idea

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May 27, 2025

406: Is AI Revolutionizing The Contact Center?

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May 20, 2025

405: High-Tech Industry CX Strategies

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May 13, 2025

404: No More Excuses: Practice Customer Obsession The Right Way

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